Security

Peace of Mind

Your security is our highest priority. Raiz works to protect your information, prevent unauthorised account access, and notify you of unusual activity.

Raiz Invest Limited (Raiz) is an ASX listed financial services company (ABN 74 615 510 177). Raiz and its subsidiaries are regulated and overseen by ASIC.

ETF Units and cash in the Raiz Invest Australia Fund are held in custody not by Raiz but by Perpetual Corporate Trust Limited (Perpetual Corporate Trust). Perpetual Corporate Trust is a respected and leading provider of custody services. Perpetual Corporate Trust is a member of the Perpetual Limited group which has provided trustee and custodial services since 1886. Perpetual Limited is an ASX listed company.

Raiz Property Fund Units are held in custody by Sandhurst Trustees. Sandhurst Trustees is a wholly owned subsidiary of Bendigo and Adelaide Bank. It is a highly regarded financial services provider and part of Bendigo and Adelaide Bank’s wealth management arm. Sandhurst Trustees has provided corporate trustee and custodial services since 1888.

Bitcoin and cash are held in custody by Gemini Trust Company, LLC (Gemini). Gemini is a regulated limited purpose trust company by New York State and is a leading provider of custody services for cryptocurrencies, such as Bitcoin.

If Raiz ceased to exist, Perpetual Corporate Trust, Sandhurst Trustees and Gemini will still hold the assets associated with your investments in trust so that your money is returned. Raiz Invest Limited owns 100% of Raiz Invest Australia Limited (ABN 26 604 402 815) and Instreet Investment Limited (ABN 44 128 813 016).

Your money is insured against fraudulent and criminal activity.

If you have a complaint and cannot contact us, you can always contact the Australian Financial Complaints Authority (AFCA). This process and contact details are outlined in the product disclosure statement and they will follow up on your behalf. To learn how AFCA operates please visit their website.

For further information, please do not hesitate to contact us at support@raizinvest.com.au or call us on 1300 754 748