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You should refer to the Product Disclosure Statement on this Website for more detailed information about the Raiz product.

Why Raiz?

What is Raiz?

Raiz is a financial service, helping you to save and invest your money. We enable Australians to start early, invest often, and reach their financial goals.

How does Raiz work?

Raiz helps you proactively invest. One key feature is round-ups; we round up each of your transactions to the nearest dollar, and invest the change into a diversified portfolio. Simply connect a debit card, or other funding source, then provide us with some basic information. We give you the option of choosing a portfolio that is in line with your investment goals and the amount of risk you’re comfortable taking.

Note that Raiz offers other great ways of investing besides round-ups, for more info please see this article.

What makes Raiz different?

A personalised investment portfolio, no account minimums, no commissions, and fractional investing – all in your pocket. Raiz wants to make investing more accessible for everyone, and at the same time give the you a service which makes saving easy.

Opening an account

What do I need to get started?

After you’ve installed the free Raiz app, all you’ll need to start investing is:

  • Your online banking login information (which generates the round ups)
  • Your bank account and BSB number (where your money is pulled from)
What’s involved in the signup process?

We’ve kept the signup process as painless as possible. Simply provide your email address, choose a secure password, link a funding account, and answer a few questions about yourself.

Once that’s done we will verify your account as soon as we can.

What is account verification?

The Anti-Money Laundering Act (AML/CTF Act 2006) obliges institutions such as Raiz to collect and verify certain ‘information about a customers’ identity. This is standard for any financial institution. We ask for some basic information (legal first and last name, home address, etc.). We will verify your account as quickly as we can once we have this information, however if there is any inaccuracy in the info provided, your funds will not be invested until your identity is verified.

You can be sure that Raiz will take care of any information you provide and that our procedures will be in keeping with Privacy Act 1998.

Is there a minimum investment amount required to open an account?

No, Raiz has no minimum account balance requirement to open an account, but in order for you to start investing your funds into your chosen portfolio your round-ups/lump sums must amount to more than $5. This is conveniently done through our round-ups process; each time you make a purchase, those rounds-ups accumulate towards the $5 threshold.

What happens if I delete the Raiz App from my device, or get a new phone?

Raiz operates in the cloud and your account and investments are safe even if you delete the app or get a new phone or device. Automatic round-ups and recurring deposits will still be processed even if the Raiz app is not currently installed.

Can I withdraw my money or close my account at any time?

Yes you can withdraw your money anytime through the app or you can close your Australian account anytime by using the email contact, support@raizinvest.com.au, to receive assistance in the account closure. Please note, that this is for Australian customers only. Also note, that uninstalling the app does not close your investment account, or cancel any pending/scheduled transactions.

What is a Product Disclosure Statement (PDS)

When you opened you Raiz account you were sent a PDS. There is also a PDS on our website. A PDS is the document that contains information about the Raiz financial product including any significant benefits and significant risks, the cost of the Raiz financial product and the fees and charges that Raiz may receive. You should read the PDS carefully before deciding to open a Raiz Investment Account.

My investment portfolio

How do I choose an Investment portfolio?

Raiz has constructed and offers you the choice of 6 portfolios, running from conservative (least risky) and aggressive (most risky) – please refer to the PDS for more information - these portfolios have different risk profiles and accordingly have different expected returns. You can use the iphone or android app or visit our website to see the selection of our portfolios, and read more about the underlying investments in the PDS we sent you. So you can choose a portfolio which best suits you.

What is my investment portfolio? What do I own?

Your investment portfolio is comprised of seven ETFs. ETFs trade like stocks and represent broad holdings of stocks, bonds or cash. For more information on ETFs please read this article.

Can I change my portfolio?

Yes, if you change your mind at any point, you always have the option to change your portfolio to one of the alternatives with no fees being charged for switching. We want you to be sure you’re comfortable with the risk level of whatever portfolio you choose.

Can I invest in individual stocks, bonds or other securities of my choice through Raiz, or opt out of some of Raiz’ investments?

You cannot opt out of any of the ETFs in Raiz’s portfolios, nor of the stocks or bonds of which the ETFs are comprised. You also do not have the option of choosing to invest in other stocks, bonds, or other securities or currency.

Is there risk involved in my investment?

Yes. The securities you own are subject to market fluctuations. This is why we advocate long-term investment goals. For more information about our investment methodology and risks associated with each investment please refer to the relevant sections of the PDS you were sent, on our website.

What is an ETF?

Find out more about ETFs in this helpful article.

What is automatic rebalancing?

Automatic rebalancing is Raiz’s method of maintaining your specific portfolio allocation. Market fluctuations may cause some of the securities in your portfolio to appreciate or depreciate in value. When this occurs, we use automatic rebalancing to bring your portfolio back to its specified allocation. This ensures that the securities in your investment account are proportioned correctly.

How does Raiz rebalance my portfolio?

Raiz automatically rebalances your portfolio as you invest. Every time you deposit or withdraw funds, we adjust the proportions of ETFs purchased to move your account towards its target portfolio allocation.

We also periodically review, typically on a quarterly basis, and rebalance your portfolio whenever the percentage holding of one or more ETFs fluctuates 5% above or below its target allocation. We sell overrepresented ETFs and use the proceeds to buy underrepresented ETFs to bring your portfolio towards its target allocation.

Rebalancing also occurs whenever you request to change your portfolio. We adjust the allocation of each fund to match the new risk profile. We sell overrepresented ETFs and use the proceeds to buy underrepresented ETFs to bring your portfolio in line with its new target allocation. This rebalancing occurs within a few business days of a portfolio change request.

Won’t I earn dividends and distributions from my portfolio?

Yes you will! Your dividends and distributions will be automatically reinvested in your portfolio, you can view your dividends and distribution history through the platform.

How often do I earn dividends and distributions?

The seven ETFs that make up your portfolio pay dividends and distributions on varying schedules – for more detailed information on the ETFs and their dividend schedules please refer to the prospectus of each individual ETF, which will be found on their websites.

How do I cancel pending transactions?

In order to cancel pending investments, please visit the "History" page of the app and find the transaction that you would like to cancel, under the "Pending" tab. Swipe the pending transaction to the left and tap the "Cancel" button to stop that transaction.

Please note: Once the pending period has completed, you will not be able to cancel the transaction as your shares have already been sold and in the process to your funding source.

Deposits and Withdrawals

Can I withdraw my money whenever I want?

Yes you can withdraw money from your Raiz account at any time. This will take 5-7 business days to process before the funds become available in your account.

How long does it take to transfer funds into my Raiz account?

It will take 1-3 business days for funds transferred to your Raiz account to become available to invest. These funds will be shown as “pending” during this time period.

Is there a limit to how much money I can deposit at one time?

Yes. There is currently a daily transaction limit of $10,000

Is there a limit to how much I can withdraw at one time?

No. You can withdraw any amount from your balance at any time.

Can I change my funding account?

Yes, if you wish to change your funding account, you must first unlink your current funding account, then add a new one. In accordance with our anti-fraud procedure we may require further verification before a change of funding account is processed – which could take up to 90 business days.

I received a NSF (non-sufficient funds) or fee on my bank account because of Raiz! Can you reimburse me for this?

Raiz remind all customers to always make sure that their account has the proper funds before committing to an investment in the app. If, for any reason, investments made by you (or because of a setting which you configured in the app) are charged back due to non-sufficient funds or cause a fee on your account, Raiz will not be responsible for any of these fees charged to you by your bank.

Security

Why does Raiz need my bank login information?

You can monitor your spending through the app, allowing you to spot saving opportunities. To access this you’ll need to provide your online banking login information. However, this information is not stored and is not viewable by Raiz - it’s simply used to import your spending activity. This will not enable money to be transferred from your bank account.

Does Raiz store my bank login information on their servers?

No. Raiz does not store your bank login information.

Why does Raiz need my Tax File Number?

We require your Tax File Number to issue you a tax reporting form at the end of each year.

How do I protect my Raiz account?

We recommend that you keep your Raiz account secure by always logging out after use. In fact, we automatically log you out of the app after periods of inactivity and require you to enter your passcode to get back on. Additionally, you should choose a difficult-to-guess password and store it in a secure location.

My account has been locked due to suspicious activity, how can I get it unlocked?

For your security, we require that you contact the Raiz Investor Success Team in order to unlock your account. Note that this will require the confirmation of some personal information. Please visit the bottom of this page to reach our Support Team.

Taxes and Fees

Do I have to pay taxes on money I make through my Raiz account?

Yes, you need to pay taxes on all realised capital gains. You can also deduct any realised capital losses.

How do Raiz make money?

Raiz is completely free to download. Once an account is opened, there are no fees on $0 balances and after that we only charge $1.25 per month for accounts with a balance under $5,000 and 0.275% per year (charged monthly, computed daily), for accounts with a balance of $5,000 and over. For more information on our fees, including our Fee Estimator, please visit the PDS on our website.

How and when does Raiz receive its fee?

Fees will be charged on the last market trading day of the month. For accounts with balance over $5,000, Raiz will sell ETFs (or in most cases, fractional ETFs) from your account to cover the fee. For Accounts with balance under $5,000, fees will be charged by direct debit from your nominated funding source.

Are there withdrawal fees?

No. It is always free to move money in and out of your Raiz account.

Will I be charged a fee if I have a $0 balance?

No, there are no fees on $0 balances.

Round-ups

A “round-up” is the virtual spare change captured from rounding up a transaction to the nearest dollar. When you link a credit or debit card to your Raiz account, we track the spare change from your transactions and make it available for you to invest. Your round-ups will be viewable in the app. Simply choose which ones you would like to invest, or change your settings to automatically invest round-ups after each purchase.

Where does the round-up money come from?

Round-up funds come from the funding account that you connect as a funding source for Raiz. If you connect multiple bank accounts, credit or debit cards, then all of your round-ups will still come from only the connected funding account. This funding account is also the account that funds are sent back to when a withdrawal is requested. For example, if you spend $3.50 using your credit card then that $.50 will eventually come out of your funding account when the round-ups add up to at least $5.

How do I set automatic round-ups?

Automatic round-ups can be turned on and off on the “Settings” section under the “Accounts” screen.

Can I still use round-ups without making them automatic?

Yes. If automatic round-ups are turned off, you can go to the “Round-ups” screen and manually select which round-ups you want to invest.

Is there a limit on the number of cards I can use for round-ups?

No. You can link as many cards as you like.

Will there be a round-up on even amounts of money?

Yes, even amounts will round up an entire dollar. However, you can change the amount that is rounded up in these cases, to any amount from $0.00 to $1.00. See our App Guide for instructions on how to configure this.

What happens if one of my linked cards is lost or stolen?

Your account with Raiz is not at risk if one of your linked cards is lost or stolen. However, you should still unlink the card from your Raiz account. This can be done in the Round-up Accounts section.

How does tipping at a restaurant affect round-ups?

Round-ups are based on final amounts charged to your card, including tips.

Still need help?

You can refer to the PDS on our website or contact our Investor Success Team using the contact information below and we would be more than happy to assist you.

Raiz Rewards

What is Raiz Rewards?

Raiz Rewards is our loyalty program. When you shop with our partner brands through Raiz Rewards, they will invest a dollar amount or % of your purchase price back into your Raiz account. Raiz may also be paid a fixed amount or % of your purchase price from promoting the partner brand.

You can find out more on our blog here.

How do I get brands to invest in me?

All you have to do is visit the Raiz Rewards section of the app, click on the brand you'd like to purchase from, click the 'Shop Now' link and make your purchase immediately. Through these links, we will be able to automatically track your purchase and invest your Raiz Reward into your account. Please check the Terms & Conditions for each partner as some may have specific requirements.

Do I need to purchase with a spending account linked to Raiz?

For most Raiz Rewards brand partners, as long as you shop through the links in the Raiz Rewards section of the app, you do not need to pay with an account linked as a spending account. For example, if you shop through eBay using PayPal, please use the link in the Raiz Rewards section of the app and shop as normal. Each user’s link is unique so we are able to link back to your account and credit you the Raiz Reward. However, please check the Terms & Conditions for each partner as some may require you to make a purchase using a card that is linked for Round-Ups in Raiz.

Is there a way to request a retailer that I like?

Sure! Let us know what retailer you had in mind and we will strive to get in contact with them. You can get in touch with our Investor Success team at inquire@raizinvest.com.au or call us on 1300 754 748. Please also feel free to contact the retailer you had in mind and share your thoughts about Raiz with them too.

What are the Raiz rewards?

Please check out the Terms & Conditions for each respective brand in the Raiz Rewards section of the app.

What are the terms and conditions?

Each offer has unique terms and conditions. Please check the details in the app for each respective brand in the Raiz Rewards section of the app. The product and delivery of any purchased product is at the discretion and control of the retailer. This includes the product specifics and the timing of deliveries. If you have any dissatisfaction with your service or product, please get in contact with them directly.

When will I get the reward investment?

You will automatically receive your reward investment within 30 days from your date of purchase unless otherwise specified in the partner’s Terms & Conditions. If you have any issues after this period, please email support@raizinvest.com.au with proof of purchase such as a receipt or bank statement.

Superannuation and Contributions

How does Raiz work with a superannuation fund?

If your superannuation fund is listed within the Raiz app, you can now do voluntary contributions to your superannuation by linking your BPAY details to your Raiz account. Once linked, any withdrawals you make from Raiz will give you the option to either transfer to your linked Funding source or make a voluntary contribution to your Super Fund. You can view your superannuation contributions through the 'History' tab in the app.

Superannuation rules have changed and may now be tax deductible. Please check out our blog to learn more.

I can't see my superannuation institution listed with Raiz

If your superannuation institution is not listed on the app, we are yet to link up with your institution. To request having it listed, please let your super fund know that you would like them to work with Raiz, as well as contacting our Investor Success team at inquire@raizinvest.com.au or call us on 1300 754 748 and we'll see what we can do!

Can I contribute to my SMSF?

Unfortunately, no. Due to compliance and legal reasons, we can only direct funds back to retail superannuation funds.

If I make a voluntary Superannuation Contribution, can I get it back?

Not for a while! Like all Superannuation voluntary contributions, you will not be able to access it again until you are retired. Please consider all voluntary contributions with a licensed advisor before doing it through Raiz.

My withdrawal hasn't shown up in my Super fund yet?

Please allow a few days for your Raiz withdrawal to be reflected in your super fund, as some funds only update their balances every 3 days. For example, if you withdrew an amount on a Monday morning, it should be reflected in your super fund by Thursday morning. If you're still having issues, please contact our Investor Success team on inquire@raizinvest.com.au or call 1300 754 748.

How do I link my Superannuation fund?

You can link your fund through the mobile app or the web app at raizinvest.com.au. Go to the 'Settings' tab > 'Super Fund'. You can then enter in your superannuation BPAY reference number that is used for voluntary contributions . If your super is not listed yet, please send them a message or give them a call to let them know you're interested in doing this through Raiz. Please also let us know and we will strive to get it listed!

Why do REST customers get a fee-free period with their Raiz?

REST Superannuation has partnered with Raiz to give their members this benefit. Currently, they are the only superannuation fund who have committed to providing this benefit to encourage their members to save and invest. If you are interested in getting your superannuation involved, please let them know.

My Finances & Carbon Footprint Calculator

What is My Finances?

My Finances is your personal finance concierge, delivered in the Raiz app. My Finance allows you to gain a personalised overview of where you spend your money & your forecast future cashflow, and receive tips & insights regarding your spending & savings.

How does it work?

My Finances uses your already-linked spending accounts. You can view where you spend your money based on high level categories such as “Shopping” or “Food & Dinning”. It also harnesses machine learning & artificial intelligence to recognize your spending habits and earnings, to create a cashflow forecast to assist you in your financial planning.

Personal tips will be displayed in the Raiz App to help you get a better understanding of your personal finance, without having to add a budget.

What are the benefits to me?

My Finances can help you effortlessly budget, and analyse spending, by providing personalised tips which give you insights on where you spend your money, and how you may be able to save more money.

Do I have to have a spending account linked?

To get the most benefit and useful insights you need to link your spending accounts through the Raiz app, so that My Finances can gather the data necessary to provide personalised tips.

If you haven't done this already, you can do this by going through the Raiz app to settings > spending account > add a new spending account.

What if I just have my funding source linked?

My Finances will not have data if you only have a funding source linked. This is because linking spending accounts provides consent to us to use transactional data, whilst your funding source may only be linked by using a BSB and Account number for direct debits/credits only.

What if some of my transactions aren't categorised?

If you find that some of your transactions are not yet categorised, you can go through the Raiz app into My Finances > Transaction Categorisation > No Category. Here you can designate your transactions to specific cateogories which will help the app learn to categorise spending in the future. You can also change the automatic categorization done by the Raiz App.

What if I want to not include some transactions in my calculations?

If you would like to uncategorise some transactions, you can do this too. Please go to My Finances > Transaction Categorisation and then select which transactions (e.g., like transfers) you would not like to Include.

Can I get my IRR (Internal Rate of Return)?

Yes, you can! If you would like a more specific IRR to understand your returns including the effect withdrawals have on your ongoing Market Return, you can ask us on inquire@raizinvest.com.au and we can have our data scientist work on that for you.

What is the Carbon Footprint Calculation?

The Carbon Footprint estimates your carbon footprint, based on your spending activity. Raiz’s calculator was built using a model from industry experts, and has the stamp of approval from Emerald Club Ltd., Australia’s largest socially-responsible platform.

Carbon Offset Program

How can I offset my carbon footprint?

You can offset your monthly Carbon Footprint by going to the Raiz Rewards tab > Scroll down to Carbon Footprint tile > Select Subscribe.

How is the subscription fee calculated?

Your subscription fee is based off your estimated average monthly carbon footprint, calculated over the past 3 months. For example, emitting half a tonne of Carbon on average per month will cost $3/month to offset.

How come I'm not able to subscribe?

To subscribe, please ensure your Round-ups are enabled & My Finance notifications are turned on. For more help, please contact our Investor Success team through support@raizinvest.com.au or call 1300 754 748.

Is the Raiz Carbon Offset Program certified?

Yes, the projects we support in the program are certified! Raiz purchase and retires carbon offsets that meet the criteria outlined in the Federal Australian Government’s National Carbon Offset Standard for Products & Services:
http://www.environment.gov.au/system/files/resources/69279b0f-5056-4309-932c-dc9512c84769/files/ncos-products-and-services.pdf

How do I unsubscribe?

You can unsubscribe at any time. To do this, please go to Raiz Rewards > Carbon Offset Program > Unsubscribe

What projects are in the Carbon Offset Program?

To learn more about the current projects in the program, please follow this link.

Raiz Kids

What is Raiz Kids?

Raiz Kids provides the ability to save and invest for your children and/or dependents who are under the age of 18. Raiz Kids is not a separate account for your child. Instead, Raiz Kids sits within your current account as a new feature.

How does it work?

Raiz Kids works by using your pre-existing Raiz account. You are able to select the portion of your balance that goes towards the Raiz Kids saving goals. At any time you can split the portion of your current balance to Raiz Kids. Raiz Kids will then equally split among the dependents you have added.
For example, if you have selected 50% of your total balance to go towards your Raiz Kids and your balance is $1000, then $500 of it will go towards your Raiz Kids goals. If you then put in a $10 recurring deposit, 50% of this ($5.00) will also go towards the Raiz Kids goals.

How is the split set up between my balance and Raiz Kids?

You are able to select the portion of your balance that goes towards the Raiz Kids goals at any time. By using the slider within the Raiz Kids section of the app, it will recalculate when you select a new partition amount

What are the benefits to me/my children?

With Raiz Kids, you can apply the same Raiz philosophy of regular automatic investments, watching it grow for you and your children in the background of life. Depending on the Raiz Kid's age, there is a calculated estimated value for that goal when your Raiz Kid turns 18. Please keep in mind, past performance is not an indication of future returns. However, we believe investing regularly is one of the keys to having a healthier balance over the long run.

What happens when they turn 18?

Once your Raiz Kids reach the age of 18, they are then able to open their own Raiz Account, with the option of having these funds transferred into their account. Otherwise, the funds will remain within your account as it will not be transferred automatically.

Do I need to have a funding account linked?

Yes, you will need to have a funding account linked to make any investment, including doing lump sums, recurring investments or round ups.
If you haven't done this already, you can do this by going through the Raiz app by going to settings > funding account > add a new funding account.

What does Raiz Kids mean for tax?

Any realised gains through the user’s Raiz account, including all realised gains from Raiz Kids portfolios are the responsibility of the Raiz Account holder not the Raiz Kids.

Can each of my Raiz Kids be in different portfolios?

No, they cannot. Whichever portfolio you have selected for yourself, this will be the portfolio in which your Raiz Kids goals will grow.

Can I remove my Raiz Kids?

Yes, you are able to edit and remove your Raiz Kids at anytime. Then your balance will then recalculate equally across any remaining Raiz Kids.

Can I still withdraw my balance if it is split into Raiz Kids?

Yes, the balance will withdraw equally among the partitioned amount. For example, if 15% of your total balance is split to go into Raiz Kids, and you wish to withdraw $100, then $15 of that will come from the Raiz Kids goals.

Savings Goal

What is Savings Goal?

Savings Goal is a feature within Raiz that allows you to set up a financial goal and keep track on achieving this goal.

How does it work?

To set up a Savings Goal through the mobile app or website app, go through to the recurring investment tab.

You can then select a goal from the listed options or create a custom one yourself > select the target amount > set a recurring investment to help achieve that goal.

What is the Forecast Goal Date?

This is the predicted date in which you will reach your financial goal based on the current investments being made to your Raiz account. Please note this will change if you change the recurring investment amount and frequency.

Can I have more than one goal set up?

No, you can only set up one goal. We wanted to make it simple to focus on hitting one savings goal at a time. You can edit this goal at any time.

What are the benefits?

We think it’s important to have financial goals. While everyone may have different goals in mind, we strive to help all our users feel in control of getting where they want to be financially. Savings Goal is a great way to save for something specific and watch your progress as you get closer and closer!

Common Reporting Standard

What is CRS?

The Common Reporting Standard (CRS) is a new information-gathering and reporting requirement for financial institutions (imposed by the Australian government), to help fight against tax evasion.

Who is reportable?

The CRS seeks to establish the tax residency of Account Holders. Under the CRS, Financial Institutions such as Raiz are needed to identify Account Holders who are also tax residents outside of Australia and report certain information to the Australian Tax Office (ATO). The ATO may share that information with the tax authority where the Account Holder is also a tax resident.

Why are you asking me for my jurisdiction(s) of tax residency?

Under the CRS, the ATO requires financial institutions such as Raiz, to collect and report certain information relating to their Account Holder’s tax residency(ies).

If you have an Raiz account or change your circumstances in some way, we may ask you to certify a number of details. This process is called “self-certification” and we are required to collect this information under the CRS.

You are responsible to provide the correct information to Raiz when we ask.

Is everyone doing this?

All financial institutions – that includes banks, insurers and fund management businesses – in Australia are required to be compliant with the CRS.

How is my tax residency defined?

This will depend on where you live and your circumstances. Please contact a professional tax advisor or check the OECD Automatic Exchange Portal for more information on how to determine your tax residency, as Raiz cannot give tax advice.

How often will I need to provide this information?

Once we have a valid self-certification on file, you may only be asked to complete another when you update certain information on your account or we believe your reportable status may have changed.

Will Raiz respect your privacy?

Raiz will respect your data privacy and comply with our stated Privacy Policy and regulations around CRS. We will only disclose your information to the ATO (and other relevant tax authorities if directed by the ATO).

What information will be reported to tax authorities?

The information reported to tax authorities will have been provided in the self-certification section of the Raiz App, and details about the account and products you have with us, including:

  • Account number
  • Account balance or value
  • Certain income and payment information

What will happen if I do not provide the requested information?

You are legally obliged to provide the information when asked by Raiz. Raiz is obliged to request the information and are obliged to report your investor data (such as account balances and financial income) to the ATO. The ATO will be able to cross reference information provide or not to Raiz with other data sources.