Your security is our highest priority. Raiz works to protect your information, prevent unauthorized account access, and notify you of unusual activity.
We are owned by Instreet Investment Limited (Instreet) (AFSL 434776) and Raiz Grow Inc. Instreet and Raiz Grow Australia Limited (Raiz) are regulated and overseen by ASIC. All assets are held in custody not by Raiz or Instreet but by Australian Executor Trustees Limited which is a member of IOOF Holdings Limited (IOOF) Group a listed Australian financial services company. So if Raiz ceased to exist AET will still hold the assets associated with your investments in trust so that money is returned.
Your money is insured against fraudulent and criminal activity through Lloyds of London.
If you have a complaint and cannot contact us, you can always contact the Financial Service Ombudsman (FOS). This process and contact details are outlined in the product disclosure statement and they will follow up on your behalf. To learn how FOS operates please visit their website.
For further information, please do not hesitate to contact us at support@raizinvest.com.au or call us on 1300 754 748
Our website and app are secured with 256-bit encryption.
We will contact you about unusual account activity for protection against fraud.
Secure servers, security supported by McAfee, privacy verified by physical security.
Multi-factor authentication, automatic logouts, and ID verification help prevent unauthorized access.
Simply put, we do not and will not sell or rent your personal information to anyone, for any reason, at any time.