Your security is our highest priority. Raiz works to protect your information, prevent unauthorized account access, and notify you of unusual activity.
Raiz Invest Limited (Raiz) is an ASX listed financial services company (ABN 74 615 510 177) and Raiz and its subsidiaries are regulated and overseen by the ASIC. All assets in the Raiz Invest Fund are held in custody not by Raiz but by Australian Executor Trustees Limited which is a member of IOOF Holdings Limited (IOOF) Group, an ASX listed Australian financial services company. If Raiz ceased to exist, AET will still hold the assets associated with your investments in trust so that your money is returned. Raiz Invest Limited owns 100% of Raiz Invest Australia Limited (ABN 26 604 402 815) and Instreet Investment Limited (ABN 44 128 813 016).
Your money is insured against fraudulent and criminal activity through Lloyds of London.
If you have a complaint and cannot contact us, you can always contact the Financial Service Ombudsman (FOS). This process and contact details are outlined in the product disclosure statement and they will follow up on your behalf. To learn how FOS operates please visit their website.
For further information, please do not hesitate to contact us at support@raizinvest.com.au or call us on 1300 754 748
Our website and app are secured with 256-bit encryption.
We will contact you about unusual account activity for protection against fraud.
Secure servers, security supported by McAfee, privacy verified by physical security.
Multi-factor authentication, automatic logouts, and ID verification help prevent unauthorized access.
Simply put, we do not and will not sell or rent your personal information to anyone, for any reason, at any time.